At Hand Poured With Love – Wax Melts by Holly, your privacy is important to us. This policy explains what personal information we collect, why we collect it and how we use and protect it.

Information We Collect

When you place an order, contact us or use our website, we may collect information such as:

• Your name

• Delivery and billing address

• Email address

• Telephone number

• Order and purchase information

• Information you provide when contacting us

• Technical information about how you use our website, such as cookies and browsing data

How We Use Your Information

We only use your personal information where necessary to run our business and provide our services. This may include:

• Processing and fulfilling your orders

• Arranging delivery or collection

• Sending order confirmations, updates and tracking information

• Responding to questions or enquiries

• Processing payments and refunds

• Improving our website and services

• Meeting our legal, tax and accounting obligations

• Sending marketing emails where you have chosen to receive them

Payments

Payments made through our website are processed securely by our payment providers. We do not store your full card details ourselves.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to fulfil your order or operate our website, such as payment processors, delivery companies and website service providers.

We may also disclose information where we are legally required to do so.

Cookies

Our website may use cookies and similar technologies to help the website work correctly, understand how visitors use the site and improve your shopping experience.

Where required, you can choose whether to accept optional cookies through the cookie settings on our website.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes it was collected for, including meeting any legal, accounting or tax requirements.

Your Rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to access, correct or delete your information, restrict or object to how it is used, and withdraw consent where we rely on consent.

Marketing

If you choose to receive marketing emails from us, you can unsubscribe at any time using the unsubscribe option within our emails or by contacting us.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Hand Poured With Love – Wax Melts by Holly
Kettering, Northamptonshire, UK

Last updated: 29 August 2026

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